At Vitanity Care, we want you to shop with complete confidence. Your satisfaction is our priority, and we're committed to making every order a positive experience.

If something isn't quite right, we're here to help.

60-Day Return Policy

You may request a return within 60 days of receiving your order.

To start a return, simply contact our support team at support@vitanitycare.com with your order number and the reason for your request. We'll provide the appropriate return instructions and return address.

Please do not send your order back without contacting us first, as returns sent without prior authorization may experience delays in processing.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

• Orders may be canceled before they have been shipped for a full refund.
• Once an order has been shipped, it can no longer be canceled but may still qualify under our return policy.

Return Eligibility

To help us process your return quickly, returned items should:

• Be returned within 60 days of delivery.
• Include the original packaging whenever possible.
• Be accompanied by your order number or proof of purchase.

If you've opened the package or tried the product and aren't satisfied, we still encourage you to contact us. Every request is reviewed individually, and our team will always do our best to find a fair solution.

Damaged, Defective or Incorrect Items

If your order arrives:

• Damaged during shipping
• Defective
• Missing items
• Incorrect
• Different from what you ordered

please contact us within 7 days of delivery at support@vitanitycare.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We'll work with you to provide the most appropriate solution, including a replacement or a full refund whenever applicable.

Refund Process

Once your returned item has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 7 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Late or Missing Refunds

If you haven't received your refund after the processing period:

1. Check your bank account.
2. Contact your credit card provider, as refunds may take several business days to post.
3. Contact your bank for additional processing information.

If you've completed these steps and still haven't received your refund, please contact us at support@vitanitycare.com. We'll be happy to assist you.

Return Shipping

If the return is due to:

• A damaged item
• A defective product
• An incorrect item sent by us

we'll cover the cost of the return whenever applicable.

For returns requested for other reasons (such as a change of mind), return shipping costs are generally the customer's responsibility unless otherwise stated.

Need Help?

Our customer support team is always happy to assist you.

Vitanity Care

Website: https://vitanitycare.com

Email: support@vitanitycare.com

We're committed to providing a smooth shopping experience and resolving any concerns as quickly as possible. Thank you for choosing Vitanity Care.